Support
Contact us
Something broken, a guide that needs pulling down, or a billing question? Send it here. For how-to questions, the help center is usually faster.
Or email us at
support@guides-factory.comTypical first reply
Within 1 business day
Support hours
Mon–Fri, 09:00–18:00 CET
Email us
Include a guide link if your question is about a specific one — it gets answered faster.
Write to support@guides-factory.comWe answer urgent reports — payment failures, takedown notices, security issues — ahead of the queue. Security reports can also go straight to security@guides-factory.com.